Privacy Policy

Effective Date: 11th April 2025

Who we are

Our website address is: https://www.tickitup.co.
TickItUp is a UK based company that provides online ticketing services for events.
We serve customers in Canada, as well as the United Kingdom, the United States, and Australia.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner, in compliance with the UK GDPR and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

What personal data we collect and why

When you place an order through our website, we collect personal information necessary to process your order and deliver your tickets. This may include:

  • Full name
  • Email address
  • Billing and/or shipping address
  • Phone number (if provided)
  • IP address and browser data (for security, fraud prevention, and analytics)

An account is automatically created for you during checkout so that you can access your tickets and manage your orders.

We only collect the minimum amount of personal data necessary to provide our services.

How we use your data

We use your personal data to:

  • Process and fulfill ticket orders
  • Deliver digital tickets via email
  • Send order confirmations, event updates, and account-related notifications
  • Provide customer support and handle enquiries
  • Allow you to log in and manage your account and past orders
  • Manage your marketing preferences (if you have opted in to our newsletter)

If you subscribe to our newsletter, you can manage your preferences or unsubscribe at any time through your account or by clicking the unsubscribe link in our emails.

Cookies

We use cookies to enhance your browsing experience. These include:

  • Session cookies to keep you logged in
  • Preference cookies to remember your settings
  • Analytics cookies to understand how visitors use our website and improve performance

You can control cookies through your browser settings at any time. By using our website, you consent to the use of cookies in accordance with this policy.

Embedded content from other websites

Some pages on our site may include embedded content (e.g. videos, maps, or social media feeds). Embedded content from third-party websites behaves as if you visited those sites directly.

These third-party sites may collect your data, use cookies, and track your interaction with the embedded content. Please review their privacy policies for more information.

Who we share your data with

We do not sell or rent your personal data.

We may share your data with trusted service providers who help us operate our business and deliver services to you, such as:

  • Payment processors
  • Email delivery platforms
  • Hosting and infrastructure providers
  • Customer support tools and ticketing systems

Where data is transferred to third parties outside Canada (including to the UK or USA), we ensure that appropriate safeguards are in place, such as contracts or standard contractual clauses, to protect your personal information.

How long we retain your data

We retain personal information only for as long as necessary to:

  • Complete and manage your orders
  • Provide customer support
  • Comply with legal, tax, or accounting obligations

You may request deletion of your personal information at any time, subject to any legal or contractual obligations we must meet.

Your rights (Canadian Residents)

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Withdraw consent to future processing (subject to legal or contractual restrictions)
  • Request deletion of your personal information
  • Be informed about how your personal data is collected, used, and shared

To exercise any of these rights, or to file a complaint, please contact us using the details below.

International data transfers

Your data may be processed in the United Kingdom or other jurisdictions, including the USA, by service providers acting on our behalf. We ensure your personal information is protected through contractual safeguards and adherence to applicable privacy laws.

Contact Information

If you have questions about this Privacy Policy, would like to update your data, or wish to exercise your rights, please contact us: